You can find answers to all your questions here. If you can't find what you're looking for, contact us.
As TEKAY Security, we offer Alarm Systems, CCTV Camera Systems, Access Control and Pass Systems, Fire Detection and Alarm Systems, Video Intercom Systems, Network and Fiber Infrastructure, Audio Security Systems, Project Design and Engineering, Technical Service and Maintenance, Consulting and Free Discovery services. We provide professional solutions from a single point for all your security needs.
We work with the most reliable and high-quality brands in the sector. Our main brands include globally recognized names such as AJAX, HIKVISION, DAHUA, PARADOX, U-PROX, TEKNİM, FONRİ, TEKNOWİN, OPAX, NEUTRON, CROW, EBS, TELETEK, ELEKS, and MAVİLİ. We determine the most suitable brand for your needs and budget together.
Our center is located in Konak, Izmir. We provide professional security system installation and technical service to Izmir and all its districts, as well as Manisa, Aydin, and surrounding provinces. We can serve throughout Turkey for large-scale projects.
For our free discovery service, you can fill out the contact form on our website or call us. Our expert team visits your space on the day and time you specify. After on-site inspection, risk analysis, and needs assessment, we present the most suitable system and cost report. This service is completely free and requires no commitment.
Installation time varies depending on the size and scope of the project. A standard home or small business installation is usually completed within 1-2 business days. For large-scale corporate projects (factory, shopping mall, residential complex), it may take 1-2 weeks for cabling and device assembly. Our team informs you of the project schedule in advance and manages the process quickly and cleanly.
Yes, after the installation is completed, we provide comprehensive training on how to use the system. We inform you about all topics such as mobile app usage, alarm panel settings, user authorizations, and camera monitoring. You can also get help from our technical support line at any time.
Alarm system prices vary depending on the number of devices, brand, wired/wireless, and additional features (mobile app, remote control, etc.). To give a clear price, we need to see your space and perform a needs analysis. Therefore, we recommend requesting our free discovery service. This way, we can offer the most suitable and affordable solution for you.
You can make your payments in cash, by credit card (single payment or installment), or by bank transfer/EFT. Installment options may vary depending on the project size and our contracted banks. Please contact us for detailed information.
All our prices in the quotes we provide are clear and transparent. The quote form clearly states whether VAT is included or excluded. We do not have extra hidden fees or surprise costs. All items are detailed in the report we present after the discovery.
Yes. All alarm systems we install have backup batteries. In case of a power outage, the system automatically switches to battery and continues to operate uninterruptedly for 8 to 24 hours. Additionally, if your system has a GSM module, it continues to send notifications via the mobile network even when the internet is down.
Regular maintenance is important for your systems to operate uninterruptedly and efficiently. For fire detection systems, maintenance is mandatory at least once a year by legal regulation. For alarm and camera systems, we recommend periodic maintenance every 6 months. Maintenance includes detector cleaning, battery check, signal test, software update, and general performance check.
Camera recording time varies depending on the NVR (recording device) disk capacity and the number of cameras. In a standard system (1TB disk, 4-8 cameras), recordings are usually stored for 15-30 days. If you need longer recording time, we can extend the recording time by increasing the disk capacity. Customization is possible according to your needs.
Yes. All products we use are covered by the warranty period determined by the manufacturer. Generally, electronic devices come with a 2-year warranty. Additionally, we provide a 1-year warranty for our installation and labor services. During the warranty period, free repair or replacement is done for any malfunctions.
We respond to your technical service requests as soon as possible, depending on the nature of the problem. We provide on-site intervention within 24 hours in Izmir and its surroundings. In cases that can be resolved by phone or remote connection, we provide instant support. We are always reachable with our 24/7 technical support line.
This is possible for wireless systems. We can remove the devices, move them to your new space, and reinstall them. However, for wired systems, additional costs may occur as the cables need to be removed and re-routed. In case of moving, we conduct a free discovery for your new space and offer the most suitable solution.